Refund policy

At Poor Little Rich, we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@poorlittlerich.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS].

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at info@poorlittlerich.com.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods, custom or personalized products, and personal care items. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Sale items and gift cards are non-refundable and cannot be returned. If you have questions about your specific item, please contact us before initiating a return.

Exchanges
The fastest way to ensure you receive the item you want is to return the item you have and place a new order once your return has been accepted.

14-Day EU Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, items must be unworn, unused, with tags attached, and in their original packaging. Proof of purchase is required.

Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@poorlittlerich.com.